Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business
Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business
Awesome Tip: Why Customer Service Matters – Restaurant Advice That Will Change Your Business
Want to get more customers to your restaurant? This 5 minutes of fire from Jon Taffer and I is all you need to execute on.
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Gary Vaynerchuk is a serial entrepreneur and the CEO and founder of VaynerMedia, a full-service digital agency servicing Fortune 500 clients across the company’s 5 locations. Gary is also a prolific public speaker, venture capitalist, 4-time New York Times Bestselling Author, and has been named to both Crain’s and Fortune’s 40 Under 40 lists.
Gary is the host of the #AskGaryVee Show, a business and marketing focused Q&A video show and podcast, as well as DailyVee, a docu-series highlighting what it’s like to be a CEO, investor, speaker, and public figure in today’s digital age.
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19 Replies to “Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business”
Restaurant does not need to go that far to keep abuser customer. If a restaurant has good food where you see people lining up, the restaurant does not need to be on customer mercy such as giving discount, free meal etc.
A customer that never says THANK YOU even when you put additional extra items in purchasing. So I don't need this type of customer. A customer that orders to make a custom item, after it's done, the person does not buy, disappears, don't respond. I have to blame myself for being too nice. Next time, I will ask to pay in advance for a custom order, next time I won't pay additional item in the purchasing to compensate the customer for 1 day late for the shipping. If I knew the customer would not say thank you for the extra item, I would cancel the purchasing and give her the refund. I told her the shipping will be late due to special circumstances: You have 2 options. I cancel the purchasing or I ship late with a sweet compensation. She opted for the 2nd option. I lost by compensating her just to keep the integrity of the busines. I should just have canceled and refund her. The lost would be zero. But anyway, next time I will also say. The shipping can be from 1 day to 10 days. I used to say from 1 day to 5 days. I am tired of being nice. I just hate being disappointed by jerks.
The problem it that the customer is a selfish piece of shit. Get your shit and get out. It boggles my mind how anyone can have so much disregard for everyrhing in the world.
Anyone got a source for what Taffer says about customers being 40% likely to return for a second visit then 70% chance of fourth visit? Would be interested to read more about this.
opportunity cost is way to big. pretend if all the meals they will eat cost 20 euros
if there are 1000 customers the first time he will not only lose the money that he used to buy ingredients but he will also lose the opportunitie to make money. this would mean he would have a appotunity cost of 20000 euros.
the second time there will only be 400 customers that returned, he will discound the chicken, thats 5 euros. whitch means he will earn 6000 euros the second day
the third day,only 168 returned customers remaining, he will discount the pie. lets say it costs 3 euros. he will make 2856 euros that day.
the customers will be very happy. but do you think he will be content after the last day? he could have made 20000 euros the first day but instead he only made 8856 euros in three days.
good customers service isnt giving away food. good customers service is being friendly and being patient whit your customers. you can give a discount on the first day, just dont make your opportunity cost to big.
Gary should do an episode called "The Art of Listening"! How do you ask a Seasons guru for advice and then talk over the person as they bless you with "game"???
But wait, didn't he say for new customers, give them a hand written discount toward the chicken or whichever food they decide?.. Then he says dont give discounts?.. Not discrediting his advice, because its clearly golden advice. But im just wondering if something flew over my head here or?..
I love seeing Gary get excited about something cause he's the kind of guy that if he felt like it he could create a pizza cheesecake and sell a million of them!
19 Replies to “Business Tips: Why Customer Service Matters – Restaurant Advice That Will Change Your Business”
Restaurant does not need to go that far to keep abuser customer. If a restaurant has good food where you see people lining up, the restaurant does not need to be on customer mercy such as giving discount, free meal etc.
A customer that never says THANK YOU even when you put additional extra items in purchasing. So I don't need this type of customer. A customer that orders to make a custom item, after it's done, the person does not buy, disappears, don't respond. I have to blame myself for being too nice. Next time, I will ask to pay in advance for a custom order, next time I won't pay additional item in the purchasing to compensate the customer for 1 day late for the shipping. If I knew the customer would not say thank you for the extra item, I would cancel the purchasing and give her the refund. I told her the shipping will be late due to special circumstances: You have 2 options. I cancel the purchasing or I ship late with a sweet compensation. She opted for the 2nd option. I lost by compensating her just to keep the integrity of the busines. I should just have canceled and refund her. The lost would be zero. But anyway, next time I will also say. The shipping can be from 1 day to 10 days. I used to say from 1 day to 5 days. I am tired of being nice. I just hate being disappointed by jerks.
Chandler needs to shut up and listen.
I miss this quick and concise content with industry experts. PLEASE GARY BRING THIS BACK TO FOCUS. @GaryVee
The problem it that the customer is a selfish piece of shit. Get your shit and get out. It boggles my mind how anyone can have so much disregard for everyrhing in the world.
I have a online business & I F*cking hate customer service! Can’t wait to outsource this sh*t……
I'd love to see sources on the recurrent visits. I tried to find anything about it and I'm having trouble.
Try ordenaki for flawless service.
Finally cracked how to automate this for Restaurants using chatbots, Zapier and Mobile wallet – Brilliant!
Love Jon! You have the best advice for great customer service.Lorie / Hilton Sales Manager
Anyone got a source for what Taffer says about customers being 40% likely to return for a second visit then 70% chance of fourth visit? Would be interested to read more about this.
opportunity cost is way to big. pretend if all the meals they will eat cost 20 euros
if there are 1000 customers the first time he will not only lose the money that he used to buy ingredients but he will also lose the opportunitie to make money. this would mean he would have a appotunity cost of 20000 euros.
the second time there will only be 400 customers that returned, he will discound the chicken, thats 5 euros. whitch means he will earn 6000 euros the second day
the third day,only 168 returned customers remaining, he will discount the pie. lets say it costs 3 euros. he will make 2856 euros that day.
the customers will be very happy. but do you think he will be content after the last day? he could have made 20000 euros the first day but instead he only made 8856 euros in three days.
good customers service isnt giving away food. good customers service is being friendly and being patient whit your customers. you can give a discount on the first day, just dont make your opportunity cost to big.
"A pizza-flavored cheesecake! That's fucken brilliant"! Lol
Wow, now that is a lot of value in a 4 min video!
Dude, watching that video makes me feel like am fool 🙂 . Thank you Jon Taffer…
Gary should do an episode called "The Art of Listening"! How do you ask a Seasons guru for advice and then talk over the person as they bless you with "game"???
But wait, didn't he say for new customers, give them a hand written discount toward the chicken or whichever food they decide?.. Then he says dont give discounts?.. Not discrediting his advice, because its clearly golden advice. But im just wondering if something flew over my head here or?..
I love seeing Gary get excited about something cause he's the kind of guy that if he felt like it he could create a pizza cheesecake and sell a million of them!
relax gary. you're screaming scares me.